In INTAGE Inc., Japan’s biggest domestic market survey company in terms of sales revenue, various measures are being taken in order to urge the realization of The Intelligence Provider, the business vision of the company. Of those measures, the content of the PHS and IP-PBX combined service built inside the company is introduced as the central part of the presentation.

INTAGE considered it necessary to stay closer with clients and to keep flexible work style in order to urge the realization of its business vision. For that reason, an I-style action, which advocates flexible work place, changeable work style, and variable proposal content to clients, is proposed. Business branches that once scattered cross out the country are unified to Akihabara in all possible ways. The new headquarter in Akihabara is a tenant building of 12 floors, but the building is named after INTAGE as INTAGE Akihabara Building.

INTAGE as INTAGE Akihabara Building.

The internal network, constructed at a time when new headquarter is being integrated, disposed IP-PBX at Skylark‘s Hill (the name of the place) Data Center and connected all business branches with IP network, as was described in Image 1 below.

According to Mr. Takahashi, Senior Manager of Information Network Department, “The number of the internal extension PHS includes the staff number in it, which not only enables easy recognition of a personal number, but also creates direct access method for a call from outside to a person at no matter what business branch.”

In addition, a system which makes corresponding selection of respective TPO of office area or public area by reading telephone numbers of an internal extension, a personal dial-in or a public PHS, is built in the new headquarter in Akihabara as well as in domestic business branches nationwide, as was indicated in Image 2 above.

For respective staffs, the most important thing is to make choice of terminals. The comparison of mobile, business specialized PHS and WILLCOM PHS was carried out. Compared items include the regular ones such as the cost of terminal itself and the communication rate among terminals, and miscellaneous ones such as the charge for phone forwarding. As was shown in Chart 1, the comparison reached a conclusion that WILLCOM PHS is the best choice. As a result, the 500 business specialized PHS handsets were unloaded and 2,000 WILLCOM PHS handsets were put in operation for the whole company.

“We are very satisfied at the fact that various improvements on internal businesses are made by adopting the system,” Mr. Takahashi commented. He closed his presentation by adding to say, ”We‘ll seek the solution for remote lock, classified calculation and expediency of terminals one by one to strain for further improvement in future.”